Go Wild Casino Privacy Policy

This Privacy Policy explains how Go Wild collects, uses and protects the personal information we hold about you when you use our online casino and related services. We are committed to keeping your information safe and using it only for legitimate purposes, such as operating your account, processing payments and meeting our regulatory obligations. Please read the sections below to understand what we collect and how you can manage your data.

Types of data we collect

Personal data

When you register an account we collect personal information that identifies you, including your full name, date of birth, home address, email address and phone number. We may also collect copies of identity documents and proof of address when verifying your account, and payment details required to process deposits and withdrawals.

Technical data

We gather technical information about the devices and connections you use to access our services. This includes IP address, browser type, device identifiers, operating system, screen resolution and other diagnostic data. We use cookies and similar tracking technologies to remember preferences and measure site performance.

Transactional and activity data

We record transactional information relating to your use of the service, such as deposits, withdrawals, wagers, wins and losses, game activity and support interactions. This data helps us operate your account, comply with anti-money laundering and age-verification rules, and detect unusual activity.

How we use your information

Your data is used to provide and improve our services, process payments, verify identity and eligibility, manage risk and prevent fraud, respond to enquiries, and comply with legal and regulatory obligations. We also use aggregated or anonymised data for reporting and analytics to monitor service performance and security.

Data protection practices

We apply appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. These measures include encryption of sensitive data in transit, access controls on a need-to-know basis and regular security reviews. Only authorised personnel and service providers may access personal data necessary to perform their duties.

Cookies and tracking technologies

We use cookies to keep you logged in, remember site settings and tailor content. Third-party analytics and advertising partners may also place cookies to provide performance reports and personalised offers. You can control cookie preferences through your browser or the cookie settings on our site.

Information sharing and third parties

We may share personal data with trusted third parties who help deliver our services, such as payment processors, identity verification providers, fraud prevention services and IT hosts. We may also disclose information where required by law or to protect our rights. Any third party receiving personal data is contractually obliged to keep it secure and use it only for specified purposes.

User rights

You have rights to access, correct and request deletion of your personal data, subject to any legal or regulatory retention requirements. You may also object to or restrict certain processing. To exercise these rights, use your account settings or contact us at [email protected]. We will respond to legitimate requests in line with applicable UK data-protection requirements.

Access, correction and deletion of data

You can view and update most account details in your profile. If you need help or wish to close your account and request data removal, contact [email protected]. In some cases we may retain certain records to meet regulatory, legal or fraud-prevention obligations.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal obligations. Significant changes will be notified via the website or by email where appropriate. Please review this page regularly for the latest information.