Terms of Use
These Terms and Conditions set out the rules that govern use of the Go Wild website and services. They explain the relationship between us and our users, and the rights and responsibilities that apply when you open an account, play games, claim promotions or use any other feature on the site. By using our services you agree to comply with these terms and any policies referenced herein.
Account responsibilities
When you register an account you accept responsibility for keeping your login details secure and for all activity that occurs under your account. You must provide accurate, current and complete information and update it where necessary. We may require identity and address documents for verification before processing withdrawals or in other circumstances where checks are needed.
Verification and security
We reserve the right to request documentation to verify your identity, age and payment methods. Accounts may be restricted, suspended or closed if verification is not completed within a reasonable time or if the information provided is false or misleading.
Account limits
Players can set deposit, loss and wager limits through account settings or by contacting support. We may also impose temporary or permanent limits where appropriate for security or compliance reasons.
Eligibility requirements
Access to our services is only permitted to individuals who meet the minimum legal age for gambling in their jurisdiction and who are located in places where use of the service is permitted. Multiple accounts are not permitted. If you do not meet eligibility criteria or are subject to restrictions in your jurisdiction you must not open or use an account.
Acceptable platform use
Users must not attempt to manipulate games, misuse bonuses, collude with other players, use software or bots to gain an unfair advantage, or engage in any fraudulent or abusive behaviour. Any suspected abuse may result in forfeiture of winnings, closure of account and referral to relevant authorities where required.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms that will be provided at the time of the offer. General rules include limits on eligibility, minimum deposit requirements, wagering conditions and game contribution percentages. We may withhold, cancel or reclaim bonuses and associated winnings if we suspect misuse, bonus abuse or breaches of these Terms.
Deposits and withdrawals
Payment methods shown in the cashier are available to you based on your location and account settings. All deposits must be made from payment instruments in your name. Withdrawals may be subject to verification checks, internal processing times and any applicable limits. We may require further information before releasing funds and may apply reasonable security checks to protect accounts.
Dispute resolution
If you have a complaint you should contact our support team in the first instance so we can investigate. We aim to resolve disputes promptly and fairly. If you remain unhappy after our internal process, details of any external review options will be provided where applicable.
Updates to Terms and Conditions
We may amend these Terms from time to time. Material changes will be notified to account holders by email or by notice on the site. Continued use of the service after changes have been published constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically.