Responsible Gambling – Go Wild Casino

At Go Wild we are committed to safer gambling and keeping play under your control. Player safety is central to how we operate, so we provide clear tools and guidance to help you manage your activity, protect your account, and take a break when gambling stops being fun. If you ever need extra support, we encourage you to use the tools below or contact a specialist organisation.

Player protection principles

We aim to promote responsible play through practical measures: helping you set limits, monitoring activity for signs of harm, and responding quickly to requests for help. We treat all requests for account restrictions or exclusions seriously and handle personal information in line with data protection rules.

Activity-control tools

You can control your play directly from your account settings or by contacting support. Available tools include deposit limits, loss limits, wager limits, session reminders and short account time-outs. Adjustments take effect immediately in most cases and can be increased only after a cooling-off period to ensure decisions are made calmly.

How to set or change limits

Go to Account > Responsible Gambling to set daily, weekly or monthly deposit limits, and to enable reality checks that remind you how long you have been playing. If you need assistance, contact our support team and we will apply limits on your behalf.

Deposit and loss limits

We offer configurable deposit limits so you can decide how much to add to your account over chosen timeframes. Loss limits let you cap how much you are prepared to lose in a defined period. You can lower these limits at any time; increases may be subject to a short delay to prevent impulsive changes.

Time limits and session reminders

Session reminders notify you when you have played for a set time and display your net position. If you prefer, use a short cool-off of 24 hours or a longer account break to step away from gambling without closing your account.

Self-exclusion

If you need a longer break you can choose self-exclusion for a set period - for example 6 months, 1 year or 5 years. During self-exclusion you will not be able to access your account and marketing contacts will be paused. After the exclusion ends you may need to complete verification before resuming activity.

Recognising problem behaviour

Warning signs include chasing losses, spending more time or money than planned, borrowing to gamble, neglecting responsibilities, and secrecy about gambling activity. If you notice these signs in yourself or someone you care about, please act early and use the available support tools.

Practical tips for staying in control

Set affordable deposit limits, schedule breaks, keep gambling separate from bills, avoid gambling when stressed or under the influence, and use session reminders. Talk openly with someone you trust if gambling is affecting your day-to-day life.

Professional help and support organisations

If you need specialist help, we recommend contacting UK services such as GamCare and BeGambleAware for confidential advice, self-assessment tools and treatment options. You can also call local helplines for immediate support. If you need us to apply restrictions to your account, contact our support team and we will assist promptly.